We aim to dispatch orders within 2 working days (Monday to Friday).
UK delivery 1-3 working days by 1st class Royal Mail under £30, DHL over £30.
Up to 1kg - £4
Up to 2kg - £6
European Union delivery 3-5 working days by DHL
Rest of world delivery 5-7 working days by DHL
TAX & DUTY
20% UK Tax is included in the price shown for UK customers.
This is deducted automatically upon currency selection for all non-UK customers
EU customers will be charged Tax at their countries local rate by DHL on arrival of their order.
EU customers will not be charged Duty as our products are made in the UK.
Non-EU customer will be charged Tax and Duty by DHL on arrival of their order.
DHL will email you a link for any payments due. Your order will be delivered after the payment is made.
In accordance with the new trade agreement between the UK and the EU, customers in the EU and EEA will not have to pay any import duties as our products originate from the UK but are responsible for all tax and handling charges that may be applied by their local customs office on delivery. UK VAT is not charged for goods and services delivered outside of the UK - 20% of the price of goods is automatically deducted at the checkout. The tax and handling charges are out of our control and will be invoiced to you directly by DHL. These charges vary dependent on the country and if you are unsure, we would recommend you contact your local customs office for more information.
If you are unhappy with your purchase, please return it within 28 days and we will fully refund you. It must be unworn and in its original packaging with its swing tag on. It is always best to send goods by recorded or special delivery and retain the proof of postage. Any items which are returned will be at your own expense and Jo Gordon Ltd cannot be liable for any goods that do not reach us. Any returned orders from outside the UK need to be marked: "Returned British Goods and No VAT or Duty Due" so that no taxes are levied. Please return to Jo Gordon Ltd. 7 Druce Road, London, UK, SE21 7DW.